Why are we getting calls After Hours or during our Lunch Breaks?
Sometimes you or your receptionist will be on the other line with another patient, or on a lunch break and won't be able to answer the phone. Or, you may receive a call after hours.
Please keep in mind, any prospective patient calling your office during a lunch break is hanging up and calling the next dentist. Think about not only what you’ve lost by not setting an appointment for that patient, but the potential lost lifetime value of that patient. Such a simple fix! Stagger lunch hour for your front desk or receptionist team. Many patients call during lunch hour, because it’s the only time they’re able to. If possible, have one of your receptionist take an early or late lunch, then work your normal closed lunch time to answer the phone, so that you can connect with all of the potential patients that will be calling at that time.