How do I get in contact with DMA?
Our team member who was responsible for providing you guidance and information during the Strategy Session on how DMA can improve your practice will be your main point of contact prior to the Campaign build period.
However, once your campaigns begin building, our Dental Marketing Expert is here to help with anything you need. From answering your questions to solving issues to updating your campaigns, we are committed to your success.
Tactical support:
- Landing Page updates/revisions
- Billing questions
- Troubleshooting technical issues
Please feel free to email us for changes or updates. Requests made to support will be visible to your Dental Marketing Expert.
Strategic guidance:
Your Dental Marketing Expert will reach out to you quarterly to ensure you’re extracting value from our solution. Contact your Dental Marketing Expert for assistance with:
- Campaign education
- Performance updates and analysis
- Strategic digital marketing recommendations
- Practice training and consulting
How to Reach Us:
Schedule a 20-min support call: https://msgsndr.com/widget/appointment/dmasupport/dma-performance
Email: support@dentalmarketingaustralia.com.au
Email Support:
Email Support is our way of assisting our clients with quick, simple requests. If we receive excessive emails or ones which require a lengthy response, you will be asked to hold your request for a scheduled 20-min support call. We want to communicate with you, however, we are committed to focusing on what is best for our clients. Excessive requests outside of our scheduled communications would take resources away from account management, which is not in the best interest of clients.
Reception Support Call:
Our mission is to help your Receptionists and Practice Managers turn every enquiry into a booking. We have a lot of training articles that we send out at the beginning of your Campaign Launch, but we also understand that sometimes they need some extra support. Our Marketing Expert is available Monday - Friday for extended training calls. Your Receptionist / Practice Manager can book a time here: https://msgsndr.com/widget/appointment/dmasupport/dma-crmsupport
20-min Client Support Call:
Sometimes emails just don't cut it and you want to speak with us directly. The best way to get in touch with us is by scheduling a 20-min call: https://msgsndr.com/widget/appointment/dmasupport/dma-performance
Alternatively, you can schedule a 20-min support call by calling the number listed above. Please note this is not for requesting a call-back, all support calls need to be scheduled.
*You may have noticed when you first signed up with us, we called you with a different number. This is our sales number and should not be used for any support-related enquiries. Please do not call or text this number.
Support Hours:
Monday to Friday, 9 AM to 5 PM (Melbourne Australia timezone), excluding Major Holidays.
Response Times:
Can I have different staff members contact DMA?
In order for us to work together effectively, and eliminate communication issues, it is best to appoint ONE contact at the practice that will handle all communication with DMA. If you cannot get everyone together for the call, then it is the point of contact's responsibility to relay the information to the rest of the team members effectively. If there is a topic that needs to be discussed with more than one person, please ensure all people necessary are present during the conference call, so we can talk to everyone at once.