Billing FAQs
Check here for answers to our frequently asked billing questions. For more specific questions, feel free to contact us here.
Why am I getting billed at separate times?
You will notice you will be billed in two different parts. The Advertising Media Budget which is paid directly to Google and/or Facebook, at various times throughout the month. As well as the Management fee which will be billed by DMA at the beginning of the month.
Why does it seem like I am paying more than the Advertising Budget?
How do I know how much I have spent on my Advertising Budget?
Where can I find my invoice?
Your invoices from DMA are emailed to you after each charge at the beginning of the month. If you would like Invoices from Google and Facebook for the Advertising spend we can generate these manually and send them to you on a monthly basis. Please contact support if you would like this.
How much am I being charged? And for what?
Charges are in accordance with your contract. The invoice that’s emailed to you after each charge will also help clarify which products you’re being charged for during that billing period.
If the card has been declined due to insufficient funds, the accounts will stop running. This can seriously affect the performance of the campaigns and drive up the cost you pay per enquiry. There is also a $5 fee per day while the account is paused, and the amount of time will be added to the contract term. We recommend ensuring you have sufficient funds during the month and to add a backup card.
How do I update my billing information?
You can update your billing information by using the below link:
https://dentalmarketingaustralia.com.au/secure-payment-facility/
A credit is a discount issued against your future invoices with DMA, while a refund is money returned to your bank account for a previous payment.