What happens to Missed Calls?
Using the CRM
You'll want to login into your CRM and start following up with all of the enquiries in the Enquiries column:
*You should be using this daily anyway to be following up missed calls, or no answers.
How to use the CRM:
If you have taken one of these calls, you should be updating the Notes in the Enquiry Card, that way all staff can easily see which prospective patients have been spoken to and who have not.