Why am I not receiving any Email Enquiries?

Whenever you receive an enquiry, such as a missed call, or a completed form enquiry from the landing page, you will receive an email notification. Initially, these emails may come in as SPAM. 

Simply check your Spam folder and mark any emails from Dental Marketing Australia and dma@calltrackingapp.com as NOT SPAM. 

Additionally, make sure that you have given us the correct email to send all enquiries to. Generally, we send notifications to your reception inbox unless otherwise specified in the Kick-Off Questionnaire. 

Please keep in mind that ALL enquiries appear in your live CRM. The CRM should be used daily to make sure your team is following up with all prospective patients.   

How do I make sure it's all set up properly? 

During the onboarding phase, before we launch your campaigns, we do ask you to complete a test form enquiry to familiarise yourself with how email notifications work and to make sure that you do receive these emails. If you have not done so, please review and complete the instructions below: 

• Visit any one of the landing pages we have built for your campaigns (this would have already been emailed to you, subj: Time to Review Your Landing Pages)
• Simply click the Book Appointment button and use the name “Test”. Use a number you can receive calls to, but not the reception number.
• You will then receive an enquiry email from dma@calltrackingapp.com, with the subject: New [Type of Patient/Specific Campaign] Patient Enquiry. If not, check your Spam folder and mark it as NOT spam.
• Within a few minutes your practice will receive an automated phone call, answer it and press any key to accept the call. Then the number you entered into the web form will receive a phone call, say hi to yourself :-)

Learn more on this and how Call Tracking works here: How do I complete a Test Call or Form Enquiry?

I can't seem to connect with the patient on the phone when they call? 

We use an automated phone system which calls your practice as soon someone fills out a form online. This allows you to connect with the patient immediately and book them in for an appointment. 

Sometimes, the system fails to connect automatically or you may experience an issue with not being able to accept the call. If this happens regularly, please do send us an email so we can troubleshoot. 

If this happens, we recommend checking the live CRM and following up with the patient as soon as you can by calling them using the phone number they filled out in the form.