I can't seem to connect with the patient on the phone when they call?
We use an automated phone system which calls your practice as soon someone fills out a form online. This allows you to connect with the patient immediately and book them in for an appointment.
Sometimes, the system fails to connect automatically or you may experience an issue with not being able to accept the call. If this happens regularly, please do send us an email so we can troubleshoot.
If this happens, we recommend checking the live CRM and following up with the patient as soon as you can by calling them using the phone number they filled out in the form.
To learn more about this system and other common issues or questions: What is Call Tracking and how does it work?